“With a solid awareness of self, Dr. Nicole Price effortlessly weaves meaningful, intimate details of her life while effectively deconstructing what it is to be empathetic—reconfiguring it in a way that defies the belief that empathy is an expendable characteristic of leadership.”
– Bety Le Shackelford, National Champion Synchronized Swimmer and Senior Political Strategist
“Dr. Nicole Price is an empathy revolutionary. This book is amazing! I read the foreword and could hardly wait to read the rest. Yes, we need an empathy revolution! I love the nomenclature.”
– Michelle Wimes, Chief Equity and Inclusion Officer, Children’s Mercy Hospital
“Our world is in desperate need of an ‘empathy revolution.’ It is the lack of empathy that demoralizes a workplace, destroys relationships, and polarizes a nation. Empathy is an essential quality for any effective leader. I can think of no one better to champion that revolution than Dr. Nicole Price. This book will help you be a better leader.”
– Adam Hamilton, Senior Pastor, The United Methodist Church of the Resurrection
“Dr. Price hits the ball out of the park yet again with her transparent and interactive style. She shows why empathy is good for business, both with clients and employees. Throughout, she leads the reader through activities to help in developing the qualities within themselves. This book is a must-have for all levels of management and should be required reading for all business classes!”
– Susan Bro, Activist, Speaker, and Writer
“Spark the Heart is a revelation because of the brutal honesty from which it is written. Dr. Price delivers a personal account of her journey and on how to embrace empathy, what is and what it isn’t, and how to unleash its potential. I found it refreshing and highly actionable. Even for someone like me, who perhaps thinks of myself as very empathetic, it was eye opening! It allows us to see the world with a deeper understanding of our own vulnerabilities and how practicing being more empathetic can become a greater strength for a better world.”
– Julián Zugazagoitia, Menefee D. and Mary Louise Blackwell Director and CEO, The Nelson-Atkins Museum of Art
“Dr. Price’s book reminds us of the importance of empathy and helps us to understand that it is not just something you have but something you develop through intention and skill development. Her courage inspires us to be more empathetic, and her book outlines practical approaches to build this skill set within an organization.”
– Don Hall, Jr., Former President and CEO, Hallmark Cards
Empathy, often dismissed as a soft skill by leaders, is actually one of the most undervalued skills at their disposal. With her book, Spark the Heart: Engineering Empathy in the Workplace, Dr. Nicole Price makes the case for prioritizing empathy in the workplace, especially as a leadership skill that can be learned, built, and developed.
Inspired by life experiences that awakened her to empathy, Dr. Price has come a long way since her days as an unempathetic leader. In recounting the stories that set her on the journey of empathy she is on today, Nicole proves to today’s leaders that empathy isn’t just something you’re born with, but something we are all capable of, and something that is urgently needed in today’s polarized world.
Nicole’s aim, in her words, is to “have a real conversation about empathy. I cannot give you life-altering experiences, but I can help you to recall the experiences you have had when it is time to flex your empathy muscles. I know that there are far too many people who do care deeply about people who are showing up in unempathetic ways because they haven’t had certain experiences but also because they have not even thought about there being other ways to build empathy.”
Dispelling common empathy myths like empathy makes you weak, that it’s all give and no gain, Nicole points out early-on that the business case is strong, and unavoidable. The top 10 companies in the Global Empathy Index 2015 increased in value more than twice as much as the bottom 10 and generated 50 percent more earnings (defined by market capitalization). There is a correlation as high as 80 percent between departments with higher empathy and those with high performers. And, 87 percent of CEOs believe a company’s financial performance is tied to empathy in the workplace, as do 79 percent of HR professionals.
If you’re seeking to develop a new leadership skill, choose one that can give you an unexpected edge over your competition, Spark the Heart is the urgent read you need right now.
Join Dr. Nicole Price’s Empathy Revolution! Fill out the simple form below to download chapter one of Spark the Heart for free!
Start small. Every time you are wondering “What’s wrong with this person/ these people?” I want you to get curious and ask questions instead. Literally pause. Then think about what could be different about their lived experiences that would cause them to behave in the way they are.Learn How
Download the Audible of Spark the Heart or read the book with friends. Wrestle with the concepts. Send us a note in the places where you disagree. We love to keep the empathy conversation going.Start Reading
Schedule a leadership workshop for the leaders in your organization. There participants can practice live and ask questions along the way.Schedule Here
Consider signing up for our Empathy Walk certification. Armed with the learnings from this workshop, participants will have the ability to complete empathy walks and teach the practice. Watch internal and external customer service ratings skyrocket.Sign Up Today